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Programme Manager - Customer Support Centre

Requisition ID 133381BR Date updated 02/11/2019
Job Title: Programme Manager - Customer Support Centre
Location: Harlow


Summary of Role

Raytheon UK is a leading defence & aerospace company and is looking for a dynamic and high performing individual for the role of Programme Manager within its Customer Support Business. The work location will be based out of our Harlow facility with visits to other Raytheon and customer facilities.

The successful candidate will have a service oriented approach to manage strategic customer support projects in the development and expansion of the customer support business.

The successful candidate will work with the Customer Support Manager to lead strategic bid activities and manage new projects with additional resources as required. The candidate will also be expected to act as part of the management team in the running of all customer support operations.


Main Duties

The Customer Support Centre Programme Manager is required to:
  • Deliver programme excellence in the eyes of the customer
  • Prepare proposals working other business areas as necessary
  • Ensure that effective project management in accordance with Raytheon UK process is applied and maintained in the execution and delivery of programme requirements
  • Support business growth through identification, capture and execution of new business opportunities.
  • Ensure that business goals, objectives and strategy are clearly communicated to the team and that the team are motivated to perform and deliver requirements
  • Develop strong relationships with Customers and key suppliers to ensure that they are meeting their commitments


Candidate Requirements
  • Engineering or Business Degree or equivalent qualification
  • Experience of managing multi-disciplined teams
  • Ability to help shape and produce winning bids into the customer
  • Capable of managing and motivating a diverse team
  • Ability to identify and understand technical programme issues.


Raytheon UK is a subsidiary of Raytheon Company. We are a prime contractor and major supplier to the UK Ministry of Defence and have developed strong capabilities in mission systems integration in defence, national & cyber security and commercial markets. Raytheon UK also designs, develops and manufactures a range of high-technology electronic systems and software solutions at its facilities in Harlow, Glenrothes, Gloucester, Manchester Waddington and Broughton.

Raytheon Company, with 2017 sales of $25 billion and 64,000 employees, is a technology and innovation leader specialising in defence, civil government and cyber security solutions. With a history of innovation spanning 96 years, Raytheon provides state-of-the-art electronics, mission systems integration, C5ITM products and services, sensing, effects, and mission support for customers in more than 80 countries. Raytheon is headquartered in Waltham, Mass

Raytheon Career Development:

Raytheon has a wealth of resources available to help you develop your career from the moment you join. Activities range from on-line learning modules, to external training and support for taking professional qualifications relevant to your role.

Standard Benefits:

  • 25 days holiday & statutory public holidays
  • Contributory Pension Scheme (up to 10.5% company contribution)
  • 6 times salary ‘Life Assurance’
  • Flexible benefits scheme with extensive salary sacrifice scheme’s
  • Enhanced sick pay scheme
  • Enhanced Family Friendly Policies, including enhanced Maternity & Shared Parental leave
  • 37hr working week, with an early finish Friday (hours may vary depending on role, job requirements or site specifics arrangements). Flexible working arrangements may be considered depending on the role.
  • Canteen facilities available at Harlow & Glenrothes sites



    Diversity:

    Diversity is a core business imperative at Raytheon. We are an equal opportunity employer that promotes inclusiveness and always employs the best professionals for the job. Having a diverse workforce allows Raytheon to draw upon a range of different ideas and experiences which supports growing our business and creates an environment where everyone has an equal opportunity for success. Raytheon UK pro-actively encourages diversity of ideas, thoughts, and networking opportunities and has created Employee Resource Groups (ERGs) including Raytheon Women's Network, YesNet (Young Employees Success Network), D&I council, Reservist Network etc and all Raytheon employees are welcome to participate regardless of their background.

133381
Business Unit Profile


Relocation Eligible
No

Clearance Type
SC

Expertise
Program Management

Type Of Job
Full Time

Work Location
United Kingdom - Harlow

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