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Customer Support Centre Programme Manager

Requisition ID 129603BR Date updated 01/30/2019

Customer Support Centre Programme Manager
Harlow

Summary of Role:
Raytheon UK is a leading defence & aerospace company and is looking for a dynamic and high performing individual for the role of Programme Manager within its Customer Support Business. This is a complex and challenging role that will be highly rewarding and high profile, with extensive communication and interfacing with customers in the UK and abroad, demanding excellent interpersonal skills and high levels of energy and stamina.

The role will be based at our Harlow facility with visits to other Raytheon and customer facilities including potential travel to US, Canada, Middle and Far East and within Europe.

The successful candidate will have a service oriented approach to manage strategic customer support projects in the development and expansion of the customer support business including the development of long term relationships with customers for provision of support services beyond spares and repair support.

The successful candidate will work with the Customer Support Manager to lead strategic bid activities and manage new projects with additional resources as required. The candidate will also be expected to act as part of the management team in the running of all customer support operations.

This is a full-time role, however, flexible working and reduced hours working will be considered.

Main Duties:
The Programme Manager is required to:
Deliver programme excellence to the satisfaction of the customer
Prepare proposals working with the other Raytheon UK business areas
Review and report progress of current projects
Track costs against progress and have budget accountability.
Ensure that effective project management in accordance with Raytheon UK process is applied and maintained in the execution and delivery of programme requirements
Support business growth (organic & new) through identification, capture and execution of new business opportunities.
Ensure that business goals, objectives and strategy are clearly communicated to the team and that the team are motivated to perform and deliver requirements
Develop strong relationships with Customers and key suppliers to ensure that they are meeting their commitments
Manage the team to identify business and project risks and opportunities and to quantify and produce mitigation, capture and contingency plans
Work with functional managers to ensure that appropriate resources are available and allocated to support the programme.
Candidate Requirements:

The successful Candidate will require:
Strong leadership skills and proactive team builder with experience of leading multi-discipline teams
Strong interpersonal skills, team motivator capable of building strong relationships with peers and Customers
Ability to communicate in verbal, written and presentational forms.
Ability to lead problem solving of complex issues across functional boundaries
Ability to negotiate & influence
Motivated and able to adapt to the fast moving pace of supporting high tempo operations, with energy and drive
Ability to manage and work within agreed timescales and task budgets, and deliver on commitments
Ability to use their initiative to identify opportunities to suggest process and performance improvements in order to enhance the service provided to the customer.
Experience in the principles of Project/Task based Management, Risk Management, MS Project, Programme Performance Reviews and Cost Account Management
Ability to identify and understand technical programme issues, to summarise and identify key concerns and follow through with the development and execution a corrective action plan to resolve the issues.
Integrity and honesty; able to deliver bad news as well as good.
Ability to rapidly assimilate information, culture and process to bring to maximum effect in a short space of time.

Essential:
Engineering or Business Degree or equivalent qualification
Demonstrated proficiency in the Customer Support environment
Experience of managing multi-disciplined teams
Ability to help shape and produce winning bids into the customer
Capable of managing and motivating a diverse team

Desirable:
Bid and Proposal Management
Member of a relevant Engineering or Programme Management Professional institution
Experience of working with UK MOD
A Raytheon PL Certified PM

129603
Business Unit Profile
About Raytheon:

Raytheon UK is a subsidiary of Raytheon Company. We are a prime contractor and major supplier to the UK Ministry of Defence and have developed strong capabilities in mission systems integration in defence, National & Cyber security and commercial markets. Raytheon UK also designs, develops and manufactures a range of high-technology electronic systems and software solutions at its facilities in Harlow, Glenrothes, Gloucester, Manchester Waddington and Broughton.

Raytheon Company, with 2017 sales of $25 billion and 64,000 employees, is a technology and innovation leader specialising in defence, civil government and cybersecurity solutions. With a history of innovation spanning 96 years, Raytheon provides state-of-the-art electronics, mission systems integration, C5ITM products and services, sensing, effects, and mission support for customers in more than 80 countries. Raytheon is headquartered in Waltham, Mass

Raytheon Career Development:

Raytheon has a wealth of resources available to help you develop your career from the moment you join. Activities range from on-line learning modules, to external training and support for taking professional qualifications relevant to your role.

Standard Benefits:

25 days holiday + statutory public holidays
Contributory Pension Scheme (up to 10.5% company contribution)
6 times salary ‘Life Assurance’
Flexible Benefits scheme with extensive salary sacrifice scheme’s.
Enhanced sick pay scheme
Enhanced Family Friendly Policies, including enhanced Maternity & Shared Parental leave.
37hr working week, with an early finish Friday (hours may vary depending on role, job requirement or site specifics arrangements).
Flexible working arrangements will be considered

Diversity:

Diversity is a core business imperative at Raytheon. We are an equal opportunity employer that promotes inclusiveness and always employs the best professionals for the job. Having a diverse workforce allows Raytheon to draw upon a range of different ideas and experiences which supports growing our business and creates an environment where everyone has an equal opportunity for success. Raytheon UK pro-actively encourages diversity of ideas, thoughts, and networking opportunities and has created Employee Resource Groups (ERGs) including Raytheon Women's Network, YesNet (Young Employees Success Network), D&I council, Reservist Network etc. and all Raytheon employees are welcome to participate regardless of their background.

Raytheon Application Process

To apply visit the link to the website http://jobs.raytheon.com/united-kingdom/search/
and search for Req ID: 129603BR. Please complete the on-line instructions to create a profile and upload CV.

Please also view the Raytheon video: http://www.raytheon.com/ourcompany/ourculture/


Relocation Eligible
Yes

Clearance Type
SC

Expertise
Business Development
General Management
Program Management

Type Of Job
Full Time

Work Location
United Kingdom - Harlow

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