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Sr HR Generalist

Requisition ID 141967BR Date updated 06/10/2019
Job Title: International Assignment Services (IAS) Coordinator (IAC) SME

WILL CONSIDER FULL TIME TELECOMMUTING ARRANGEMENT


Raytheon Global Business Services is looking for service excellence Human Resources candidates to join Human Resources under the International Assignment Services area.
These candidates will be responsible for fulfilling assigned tasks in accordance with company policies, practices and standard operating procedures related to Human Resource (HR) International Assignment Services. The IAC is a subject matter expert supporting internationally deployed employees from the initiation of their assignment through repatriation. Without appreciate oversight provided by the IAS operations lead, the IAC is the expatriate experience manager for all complex resolution aspects of their deployment. This role also develops and manages optimized IAS processes to enable workflow and customer service delivery. In addition, it provides inputs to continuing process improvements including vendor relationships, as well as future program bids. The IAC interfaces, guides and influence all IAS workflow stakeholders including employee, their families, vendors, international business partners, compensation team, and in-country personnel such as administrators, managers, and vendors. Raytheon Global Business Services is a high volume, fast paced, team oriented, customer service driven environment focused on individual and team performance and continuous improvement.

Responsibilities include, but are not limited to:
  • Develop and implement required documentation for successful expatriate pre-deployment, deployment; sustainment and repatriation phases in a timely and effective manner.
  • Identify, track and manage performance criteria to enable effective case management workflow.
  • Develop and manage IAS configuration management work products.
  • Provide expert interpretation on Company international deployment policies and procedures.
  • Validate and audit expatriate allowance calculations.
  • Provide effective customer support through reliable, quick and accurate problem resolution, while maintaining composure and escalating need to next Tier as appropriate.
  • Develop and implement processes along with applicable documentation for workflow tasks.
  • Conduct international assignment orientation and tax briefings as appropriate.
  • Manage the process for pre-deployment, deployment and repatriation for employees working in foreign countries, understanding and communicating to the employee the nuances of dealing with immigration, tax, benefits, cultural and other requirements to the country/countries.
  • Calculate and submit expatriate allowance compensation calculations.
  • Resolve, anticipate and/or eliminate immigration and relocation vendor account challenges.
  • Identify, develop and implement customer satisfaction enablers into IAS workflow.
Required Skills, Knowledge and Experience:
  • Strong analytical ability to investigate, diagnose and resolve customer issues.
  • Demonstrated problem solving skills.
  • Effectively organize, prioritize, & execute multiple tasks and follow a multi-step process through to completion.
  • Experience working with US expatriates and employer sponsored programs.
  • Ability to work collaboratively across teams and be able to work independently.
  • Ability to work flexible schedule, possibly outside normal business hours.
  • Proven customer service excellence, verbal and written communication skills.
  • Ability to work without appreciative supervision.
  • Understanding of tax implications and ability to convey them to employee.
  • Demonstrated excellent attention to detail, and adapt to changes in a fast-pace environment.
  • Knowledge of Microsoft Office applications.
  • Ability to obtain a U.S. Secret Security Clearance (if required based on programs supporting).
  • Knowledge of HR expat workflow and processes from pre-deployment to repatriation.
Desired Skills:
  • Previous experience working internationally, as an expat, or servicing expatriates
  • Proven organizational skills to prioritize, lead and complete tasks.
  • Demonstrated ability to think strategically and execute tactically.
  • Knowledge of one or more foreign languages/cultures
  • Innovative, agile and a strong change agent who seeks opportunities for improvement, and will be results-oriented
  • Knowledge of particular country or countries and with nuances of dealing with immigration, tax, benefits, cultural and other requirements to the country/countries.
  • Demonstrated knowledge interpreting and applying international assignment policies and/or related policies impacting the employee while on assignment.
  • Demonstrated knowledge of International assignment personnel case management.
  • General HR, compensation, and/or international tax (expatriate) experience in a customer facing role
  • Strong leadership, coaching and influence management skills
  • Experience with PeopleSoft.
  • Knowledge of iSupport and expatriate case management systems.
  • Experience with a variety of HR concepts, practices, and procedures.
  • HR experience in the defense industry.
Required Education:

Bachelor’s degree and 6+ years of related experience 141967
Business Unit Profile
Raytheon Company, with 2018 sales of $27 billion and 67,000 employees worldwide, is a technology and innovation leader specializing in defense, homeland security and civil markets throughout the world. With a history of innovation spanning 91 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services. Raytheon is headquartered in Waltham, Mass. For more about Raytheon, visit us at www.raytheon.com and follow us on Twitter @raytheon.

Relocation Eligible
No

Clearance Type
None / Not Required

Expertise
Human Resources

Type Of Job
Full Time

Work Location
AZ - Tucson
FL - Largo
IN - Indianapolis
MA - Billerica
TX - Dallas

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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Benefits

Work on interesting projects and enjoy plenty of recognition

Whether you’re just starting out on your career journey or a experienced professional, it’s important that you feel recognized and rewarded for your contributions.

Raytheon is proud to offer a comprehensive and competitive benefits package to you, your spouse and your eligible children. In addition to protecting you and your family's health and well-being, we offer important income and work/life benefits to meet your needs. Learn More

Diversity

Turn unique thinking into one-of-a-kind solutions

Diversity. Every company likes to talk about it, but few have embraced it with quite the same commitment as we have here at Raytheon. As a result, diversity has become a competitive imperative and an integral part of our business model, particularly as we continue to grow internationally. Learn More

Culture

Work as one to make a difference to millions

Here at Raytheon, we innovate across all domains: from land and sea to air, space, and cyberspace.It’s innovation made possible by a strong internal culture and a vision that’s shared by Raytheon employees across the globe – a vision of one global team creating trusted, innovative solutions to make the world a safer place. Learn More



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