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Training Administrator - Tucson, AZ

Requisition ID 133423BR Date updated 02/18/2019
Raytheon Professional Services (RPS), located in Tucson, AZ is looking for a Training Administrator, Sr to support learning programs and events. The person who fills this position is responsible for the planning, coordination, and execution of all logistics support for learning events supported by RPS. The ideal candidate for this position will build rapport with team members and customers quickly and easily, be flexible/adapt to changing business needs, and possess excellent business communication skills. Additionally, a successful candidate will possess exemplary attention to detail, organizational and time management skills. This position may include some after-hours/weekend scheduling and/or travel within the United States.

Job duties include, but are not limited to:
  • Discuss and obtain event requirements with internal and external customers and provide feedback and suggestions related to best practices
  • Provide end-to-end logistical support for training events for local and remote locations
  • Arrange and schedule training rooms, instructors, catering, print reproduction, preparation and/or ordering of other materials, and required equipment
  • Communicate with students, instructors, suppliers, and event sponsors via email, phone, virtual meetings, and face-to-face meetings
  • Extensive use of Learning Management System (LMS) to schedule courses/classes, manage and update various types of enrollment processes and completions, and generate reports
  • Daily use of a Workflow Management System to track and manage class/program information, requirements and completion of tasks associated with event support
  • Coordinate, update, and retrieve content from SharePoint sites and other online repositories
  • Promptly mitigate known and unexpected issues that could impact a timely and successful execution of a training event/program
  • Provide facilitation support during live and remotely delivered classes (i.e. assist with class exercises/interactions, run virtual (Skype) meetings for remote attendees.
  • Provide one-on-one or small group training and systems troubleshooting as required for more complex programs involving extensive pre-work or equipment setup
  • Create training documentation updates (i.e. embedding survey questions into Training PowerPoint slides, creating step by step instructions for virtual class participants)
  • Create event registration websites using Cvent
  • Timely and accurate collection and completion of all billing information for classes and programs
  • Provide support for the daily facilities and operations needs of the Learning Center as needed and time allows.
  • Identify opportunities for account growth
  • Overtime and work on weekends/evenings may be required for class set up/tear down and other event support
  • May require travel up to 10% to Raytheon locations outside of the Tucson area
  • Other Job duties may be assigned
Required Skills:
  • Four years experience in a customer facing environment, contributing to the success of a program(s) and overall client retention
  • Able to follow defined processes, work independently or as a team with minimal oversight
  • Experience working in a continuous improvement environment- ability to identify potential issues, present them to management offering potential solutions to assist in mitigating risks and improve service delivery
  • Must be proficient with all MS Office Suite applications and other standard office applications (minimally, intermediate using Excel, Outlook, Word and PowerPoint and Adobe Pro)
  • Must possess excellent customer service and interpersonal skills
  • Must possess excellent written and verbal business communication skills
  • Experience running reports to provide status updates to customers (set correct parameters, analyze the data for accuracy/issues, summarize data and format the report output for easy review)
  • Ability to prioritize and self-manage work assignments in order to meet project deadlines, and cost expectations
  • Ability to lift up to 35 pounds is an essential function of this job
Desired Skills:
  • Previous experience planning events (ideally training events) for internal and/or external customers
  • Experience with business Learning Management Systems
  • Ability to identify areas for continuous improvement in the work environment and processes
  • Familiar with Cvent or similar event management tool
  • Experience training customers to use applications or tools, and/or other facilitation experience
Required Education:
  • High School diploma or equivalent required, Associate’s degree or higher preferred
Important to Note:
  • This position the successful candidate to report to the Tucson, Arizona office on a daily basis; relocation assistance is not available for this position.


This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization. 133423
Business Unit Profile
Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation solutions to creating clear insight from large volumes of data. IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated $6.1 billion in 2017 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business.

Relocation Eligible
No

Clearance Type
None / Not Required

Expertise
Administrative Services/Support

Type Of Job
Full Time

Work Location
AZ - Tucson

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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Benefits

Work on interesting projects and enjoy plenty of recognition

Whether you’re just starting out on your career journey or a experienced professional, it’s important that you feel recognized and rewarded for your contributions.

Raytheon is proud to offer a comprehensive and competitive benefits package to you, your spouse and your eligible children. In addition to protecting you and your family's health and well-being, we offer important income and work/life benefits to meet your needs. Learn More

Diversity

Turn unique thinking into one-of-a-kind solutions

Diversity. Every company likes to talk about it, but few have embraced it with quite the same commitment as we have here at Raytheon. As a result, diversity has become a competitive imperative and an integral part of our business model, particularly as we continue to grow internationally. Learn More

Culture

Work as one to make a difference to millions

Here at Raytheon, we innovate across all domains: from land and sea to air, space, and cyberspace.It’s innovation made possible by a strong internal culture and a vision that’s shared by Raytheon employees across the globe – a vision of one global team creating trusted, innovative solutions to make the world a safer place. Learn More

Benefits

Work on interesting projects and enjoy plenty of recognition

Whether you’re just starting out on your career journey or a experienced professional, it’s important that you feel recognized and rewarded for your contributions.

Raytheon is proud to offer a comprehensive and competitive benefits package to you, your spouse and your eligible children. In addition to protecting you and your family's health and well-being, we offer important income and work/life benefits to meet your needs. Learn More

Diversity

Turn unique thinking into one-of-a-kind solutions

Diversity. Every company likes to talk about it, but few have embraced it with quite the same commitment as we have here at Raytheon. As a result, diversity has become a competitive imperative and an integral part of our business model, particularly as we continue to grow internationally. Learn More

Culture

Work as one to make a difference to millions

Here at Raytheon, we innovate across all domains: from land and sea to air, space, and cyberspace.It’s innovation made possible by a strong internal culture and a vision that’s shared by Raytheon employees across the globe – a vision of one global team creating trusted, innovative solutions to make the world a safer place. Learn More



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